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  • Customer Service Training Programs: A+ Customer Care

    Our A+ customer service training programs guarantee measured improvement in levels of real and perceived customer service by immediately improving the skills and the commitment of everyone who has customer contact in your organization.

    The five customer-centric steps at the core of these customer service training programs substantially improve internal and external customer skills while helping each individual create more value and balance with their “customers” on and off the job.

    This proven approach is built on the concept that if you take care of your employees they in turn will take care of your customers. The work and life application of these customer service skills demonstrates that your organization respects that in addition to having a job, each individual associate also has a life. Unmatched internal and external customer satisfaction levels are the result.

    Learn more about improving customer service training at your organization. Call 1-877-644-0064 or request more information online.

    Customer Service Training Program Highlights

    Our comprehensive customer service training courses are designed to help your employees respond to customers’ needs – before they become a problem. Read the highlights of our customer service training programs below:

    • Knowing and communicating regularly to customers what the organization is doing to meet their needs.

    • Understanding the customer’s business needs

    • Anticipating customer needs before they become a problem

    • Pre-planning to get the most from time, people and priorities

    • Listening fully and with focus

    • Taking ownership of problems

    • Accepting responsibility outside your area

    • Follow-up to ensure completion

    • Prioritizing customer projects to keep both the important as well as the urgent moving forward

    • Paying positive attention to the little things for your customer

    • Looking for all the ways you can deliver, not reasons you can’t

    • Taking a “Can Do” attitude and follow-through with action

    • Being a positive influence and ambassador

    View The 5 Steps (PDF)

    • Customer Service Training – Benefits to the Organization

      • Recognition by your customers of your organization as being customer driven
      • Focused listening that produces effective follow-up with customers
      • Quick and effective project completion and problem resolution for your customers
      • Increased clarity and conciseness of communications internally and externally
    • Customer Service Training – Benefits to the Individual

      • Improved relationship skills
      • Better listening skills and ability to focus
      • Increased productivity


    Learn more about Customer Service Training Programs
    View Free Demo

    Available Programs

    Leadership for Work & Life

    Available onsite or online

    Work-Life Balance

    Available onsite or online

    Time Management

    Available onsite or online

    Stress Management

    Available onsite or online

    Trainer Certification

    Your facilitators deliver

    Speakers

    For your event or meeting

    Why Work-Life Balance Education? Learn More

    Unmatched Measured Results

    97%

    follow through on important work and personal objectives

    94%

    are still using the tools after 2 months

    91%

    continue to be more productive at work (Average reported productivity increase is 24%)

    99%

    recommend expanding the program to others


    Delivery Options


    • Ongoing Work Life Training and Resources Program
    • Online WorkLifeBalance University Training (unmatched content, technology & video quality)
    • wap.360puke.com.cn Facilitators
    • Trainer Certification
    • Quick Start Facilitator Program

    Request More Information

    Want to learn how to improve the performance of your organization and the quality of your employees' lives?

    • Higher Productivity

    • Create better leaders

    • Improved Teamwork

    • Less Stress

    • Manage time efficiently

    Whether you're a senior level executive, HR or Training manager or you just want to gain more value out of your professional and personal life our unique dual purpose work and life programs can help you and your organization.

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    Call 1-877-644-0064 or fill out our short contact form above!


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